5 of the Biggest Business Challenges Facing IT Professionals
Dan Levenson December 26, 2017
If you’re in the IT industry, your business faces a number of unique challenges. If you want to be sure that you’re able to make the most of the opportunities in front of you, it’s important that you take the right steps to tackle those challenges head-on.
Is your business dealing with any of these common challenges for IT professionals?
1. Customer Service
Customer service presents a number of challenges to any business, but in the IT industry, you face even more difficulty. When it comes to technology, customers get frustrated fast when it doesn’t work as expected! Not only that, they expect you to have all of the answers immediately—and they don’t like knowing that half of your job is Googling solutions behind the scenes so that you’ll have an answer to offer them.
When you’re dealing with customers who have to be transferred for any reason, you also have the potential to increase their frustration with your company. By facing the most common customer service concerns up front, however, you put your business in a better position to deliver the excellent service your customers need.
2. Human Resources
How are you managing your employees? If your IT team lacks an effective human resources manager, you may find small conflicts quickly escalating—especially if your IT team is simply a small part of a larger business. By hiring a great human resources team, or even a single individual, you’ll increase the likelihood that your team will work smoothly together.
Unfortunately, it’s also necessary to integrate those human resources suggestions with your daily business—and IT employees are notorious for their general dislike of bonding activities. Taking the personalities in your team into consideration will help ensure more successful meetings.
Budgets are an ongoing challenge for any organization. Where should you focus your funds? How does the way your money is spent help shape your business goals?
IT companies, like many others, struggle with communication. How do you communicate with your employees? Do you use different platforms based on the type of communication?
It’s often effective to establish the proper channels for communication: Do you prefer email, texting, or phone calls? Are you more responsive when you’re able to speak with employees in person? The clearer your communication protocols, the easier it is for employees to reach out to you with problems and concerns.
On the other hand, it’s equally important that you take the time to reach out to employees and share information with them, rather than simply letting the office grapevine take over.
Your marketing is the vehicle through which you meet new customers, keep old ones, and ensure that you’re able to keep a steady stream of business coming in. As an IT company, you likely keep your focus on digital marketing efforts: email marketing, social media, search engine optimization, and more.
Staying at the top of your industry is an ongoing challenge. You want to be sure that when companies come looking for IT support, they’re able to find you with ease—but that’s not always as easy as it seems. Your marketing strategy should include both inbound and outbound marketing and incorporate a wide range of techniques to allow you to reach as many businesses as possible.
While we can’t solve all of the challenges your IT business will face, we can help provide the insurance you’ll need to help get you out of a bind or to protect your employees. Contact us today to learn more about the benefits our team can bring to your business.